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Product returns will be accepted for STORE CREDIT or REFUND only upon prior authorization from Identity Network. You may email us at firstname.lastname@example.org or call our office at 205-362-7133 to receive a Return Merchandise Authorization number (RMA). You must include your full name, date of purchase, your order number, and the description of the product(s) you would like to return and the reason that you wish to return the item(s).
The RMA number MUST BE written on the outside of the package you are returning. Any item(s) sent back to us WITHOUT PRIOR APPROVAL from Identity Network or an RMA number listed on the package may be denied a refund or store credit whatsoever, depending on the circumstances and the condition of the returned items. A package received without prior authorization will not be sent back to you unless additional shipping and handling charges are paid by you.
No product will be accepted for return more than 21 days from the date of purchase. After 21 days, there are no refunds, credits or exchanges. Your return package must be postmarked within 7 days from the date the RMA number is issued to you.
All returns for REFUND are subject to a minimum 10% restocking fee (we will waive the restocking fees if you choose a store credit instead of a refund) that will be deducted from the purchase price, depending on the condition of the returned item(s) and unless otherwise noted below (such as defective product). Original shipping/handling fees will not be refunded for any returns.
BOOKS: NO STORE CREDITS or REFUNDS on any book unless it is defective. If the book is defective, we will exchange it for the SAME TITLE only (or issue a store credit if the item is discontinued or no longer available).
CDs/DVDs/OTHER RECORDED MEDIA (includes teaching recordings): NO STORE CREDITS or REFUNDS (except Music CDs where factory shrink-wrap is still intact). Exchange for SAME TITLE ONLY if defective. CDs/DVDs returned as defective where the alleged defect cannot be verified or duplicated by our equipment, or if item is damaged due to apparent misuse or neglect will not be replaced. If you would like us to send the item back to you, we will send it back to you at your expense. If the item IS defective, we will of course send you a new CD or DVD of the same title at our expense.
DOWNLOADABLE ITEMS: We CANNOT ISSUE STORE CREDITS or REFUNDS on any downloadable products, regardless of the reason. eBooks/Downloadable Music, etc. are for downloading processes only and cannot be reproduced in print or in any form. Many eBooks/Downloadable Music, etc. cannot be printed, even for personal use. These prohibitions are due to copyright laws and royalty contracts. Security blocks will vary by the publisher of the e-book/Downloadable Music, etc. and are beyond our control.
ART PRINTS/POSTERS: No refunds unless item is defective or damaged in shipping.
GIFT ITEMS: Item must be in original, new condition, in original packaging, and complete including any instructions or illustrations. Examples include Calendars, Scarves, Shawls, and similar items. Anointing Oils ARE NOT RETURNABLE under any circumstance due to health and safety issues.
Advertisement: All advertisement purchased is considered final sale. Once inital send date (package or individual) has been scheduled no refund will be issued.
Of course, if we make an error with your order, or if an item is defective when you receive it, we will always make it right. Just e-mail us (email@example.com), and we will promptly take care of it. Your satisfaction is important to us! GOD BLESS YOU!